- Nearly 50% increase in year-on-year revenue in 2017.
- Growth of new clients in Europe, Asia and the US including leading hospitality brands such as The Rezidor Hotel Group, Hard Rock International and Minor Hotels.
- Successful launch of Auto Case Management, which enables hoteliers to effectively manage internal processes to improve the guest experience.
- Strengthening of development resources to streamline the launch of additional new products that assist hoteliers to upgrade the guest experience.
- Appointment of industry veteran, John Owens, as VP of Sales North America to further expand market share in the region.
“The last few months have been pivotal in the company’s history as we have scaled our team across all functional areas, expanded sales and marketing efforts in China and the US and extended our product offering to deliver more value to our clients and differentiate ourselves from competitors”, commented RJ Friedlander, CEO of ReviewPro. The support and backing of Shiji has been crucial to helping us deliver our best six-month performance ever and position us for increased success in the future.”
Kevin King, COO of Shiji added, “We couldn’t be happier with the way the team at ReviewPro has executed on their growth strategy since becoming a part of Shiji. These results, combined with the market opportunity, have encouraged us to double down to support product, marketing and sales efforts on a global level.
ReviewPro is the leading provider of Guest Intelligence solutions to hotels worldwide. The company’s suite of cloud-based solutions consists of Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. They also offer Auto Case Management and the Guest Messaging Hub to help automate internal processes to ensure guest feedback is acted on quickly and efficiently. Leveraging Guest Intelligence effectively allows clients to increase guest satisfaction, rankings on review sites/OTAs and revenue. The company offers the industry-standard Global Review Index™ (GRI), an online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 175 OTAs and review sites in more than 45 languages. More than 30,000 hotels worldwide leverage ReviewPro’s solutions to deliver better guest experiences.
For more information about ReviewPro, please visit www.reviewpro.com