The key to providing luxury service on the guests’ terms through technology
Have you ever dreamed of starting a new luxury hotel brand?
Roseate Hotels is a case study of what it looks like to do this successfully. In just a few short years, the brand has opened 6 luxury hotels in India and the U.K. that consistently top guest satisfaction charts - and more hotels are in the pipeline.
Roseate Hotels CEO Kush Kapoor recently spoke with us about what he learned from his own journey to hospitality leadership, the process of launching a new luxury brand, and how technology supports the brand’s operating philosophy.
Kapoor has worked in nearly every job available in hospitality, making him uniquely qualified to speak about what it takes to run an effective hotel operation. “I’ve found it to be a fascinating journey,” he told us.
After starting as a housekeeping attendant, he moved back to his hometown in North India, joining a new brand as a dishwasher and waiter before joining Taj Hotels as a receptionist. “I grew a lot in that organization,” he recalled, moving between cities as he took on new roles at other companies with increasing responsibilities.
One of those roles was opening one of the biggest hotels in India for the Leela Group, a luxury brand. This led to him winning the “Innovative Hotelier of the Year” award from Hoteliers India and earned him the opportunity to open the first hotel for Roseate Hotels as general manager. From there, he was promoted to regional manager, and finally to CEO at the company, his current role.
Shiji Group is a multinational technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage, and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.
See how Shiji enables hospitality businesses with a complete and modern technology stack that is secure, scalable, and ready for the future.
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Based in Houston, Texas, USA, Valencia Hotel Group is a hotel management company specializing in the development and operation of full-service luxury hotels.
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