Insights

COVID-19 Crisis Recovery Data from China [Updated 23 March]

To assist the international markets build prediction models on the economic recovery post COVID-19 confinements, lockdowns and crisis we are publishing frequent updates from all the industries of Shiji's Chinese operations.

Insights

Re-thinking Automated ID Scanning for Hospitality

Studies routinely show that consumers overwhelmingly preferred self-service options over interacting with an associate. So how could we create a robust mobile ID-verification process without defaulting to a staff member physically inspecting the ID in person?

Summary

The Future of Technology in Hospitality

Due to the popularity of cloud computing and mobile Internet, the entire consumer areas including hotel, catering, retail industries will be more and more integrated online and offline in the next 10 years. Cross industry integration will be a trend under the driven of data as well! The entire supply chain from producers to consumers will be more and more flat.

Insights

Translating Big Data into Bigger Guest Value

The hospitality industry is sometimes known for playing catch up with other sectors when it comes to new trends in technology, and none more so than the concept of “Big Data”. Hoteliers are usually more concerned with delivering great experiences for their guests, which means ensuring guest satisfaction, service delivery, great food, an appropriate atmosphere and so on. As such, “Big Data” is understandable a long way from their thoughts.