Shiji’s mission is to provide the hospitality industry with a complete and modern technology stack that is secure, scalable and ready for the future.
Studies routinely show that consumers overwhelmingly preferred self-service options over interacting with an associate. So how could we create a robust mobile ID-verification process without defaulting to a staff member physically inspecting the ID in person?
COO Kevin King was invited to the Skift Tech Forum 2019 in San Francisco, CA earlier this year to share his outlook for the future of hospitality technology and what Shiji is bringing to the market. Touching upon tech security, global growth, open APIs, and actionable data, he offers key insights on what's to come in 2020 for our industry and advice to hoteliers.
The hospitality industry is sometimes known for playing catch up with other sectors when it comes to new trends in technology, and none more so than the concept of “Big Data”. Hoteliers are usually more concerned with delivering great experiences for their guests, which means ensuring guest satisfaction, service delivery, great food, an appropriate atmosphere and so on. As such, “Big Data” is understandable a long way from their thoughts.