Shiji’s StayNTouch PMS Reimagines Self Check-In...Again

Bethesda, MD - December 11, 2019 - StayNTouch, a Shiji Group Brand recently enhanced the facial recognition and ID scanning functionality for its Mobile PMS, mobile check-in and self-service kiosk solutions. Using advanced AI and facial recognition technology, StayNTouch has made ID authentication scanning as quick and easy as taking a selfie, while providing additional assurances against false impersonation and fraud.  

StayNTouch is now the first PMS on the market that allows guests to create a walk-in reservation at a smart kiosk, using information scanned directly from a guest’s ID. StayNTouch’s innovative facial recognition software matches a guest’s face to their photo ID based on immutable biometric characteristics, while the system can also scan the textual elements of an ID to create or search for a reservation without requiring guests to enter their information manually.

This unique product enhancement was the result of numerous individual innovations that StayNTouch developed with Shiji’s backing and assistance. At the forefront, is a custom AI framework that can automatically detect the presence of a human face on a document and differentiate between different types of government ID. StayNTouch also partnered with Alia Technologies to design a sleek, minimalist kiosk for their self-service solution, including a custom document tray, specifically designed to function with the system’s AI.

ID authentication happens in real time using Acuant’s AssureID system, which matches guest IDs against a 200+ country document library 一 the largest in the industry. StayNTouch programmers also developed a liveness-detection test to ensure that the system is scanning an actual person: Using dual-camera technology, the facial recognition systems can now detect image movement and depth, providing additional assurances against deep fake and image spoofing attacks.

Nicole Dehler, Vice President of Product Management for StayNTouch, said, “The threat of fraud and identity theft is increasing rapidly, even as consumers continue to flock to mobile and self-service options. With Shiji’s support, we were able to develop a system that captures and enhances the security of a traditional in-person check-in, while actually increasing the seamlessness of the check-in experience for guests.”  

Learn More about StayNTouch's ID Scanning and Facial Recognition Technology

About StayNTouch, A Shiji Group Brand

StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.

Powering over 90,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.

About Shiji Group

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 600,000 retail outlets.