Pfalzblick Wald Spa Resort

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Europe

Connecting superior wellness hospitality through integrated technology

Infrasys POS

Europe

Daylight PMS

Connecting superior wellness hospitality through integrated technology

Europe

Area of operation

Number of properties

Number of rooms

Accommodations

Museums

Attractions

Catering establishments

This case study includes:

Boutique spa resort Pfalzblick replaced all core systems in one bold rollout.

Shiji’s Daylight PMS and Meridian Experiences unified spa, dining, rooms, and payments.

Result: streamlined ops, fewer clicks, and more focus on personalized guest service.

Solutions implemented

Infrasys POS

Reviewpro Reputation

Iceportal Content

Shiji Platform

Daylight PMS

Meridian Experiences

Horizon Distribution

Astral Payments

Twilight Data + AI

The topic 

Imagine a guest checking in with a single tap, sipping a local sparkling wine while their spa itinerary prints out, perfectly customized, color-coded, and leading each guest through their entire stay in Dahn, a tiny forest town near the French boarder in southwest Germany. 

Pfalzblick Wald Spa Resort isn’t a tech flagship in a big, bustling city. It’s an independent four-star superior wellness retreat wrapped in pine trees, known more for its natural swimming pond with a water surface of 1,500 m² and a garden paradise of 61,000 m² than middleware. But as its old software reached its limits, the team took a leap, replacing every core system in one bold rollout, and built one of the most connected hotel operations in Europe. 

At the heart of this transformation are Shiji’s Daylight PMS and Meridian Experiences, forming a unified digital ecosystem where spa, dining, housekeeping, payments, and guest engagement flow together seamlessly. The result? Fewer screens, fewer clicks, and more time for staff to focus on delivering the serene, personalized experiences that define Pfalzblick. 

To understand how a boutique wellness resort pulled off such a radical shift, we sat down with General Manager Volker Zimmermeier to hear first-hand how the project unfolded, the challenges his team faced, and the lessons learned along the way. 

The study

To enable fully connected operations, Pfalzblick executed a complete system upgrade in a single rollout, replacing all core software components. The hotel adopted a unified Shiji tech stack, including: 

Daylight PMS – Central brain of room and guest management
Meridian Experiences – Spa and wellness booking with group itinerary support

Infrasys POS – Real-time menu updates and dining logistics

Twilight – Guest analytics and marketing insight

Astral Payments – PMS-integrated payment terminals

Vioma – Online distribution and channel management

Messerschmitt – Room access control

Mitel – Telephone system

DATEV – Accounting

TSE – Fiscal compliance for German operations

The primary goal was not just new tools, but synergy: a seamlessly connected infrastructure that would remove silos and allow teams to work from a shared operational reality. 

Our findings & insights 

Operational efficiency & staff productivity 

Disconnected systems previously slowed down basic tasks and required daily manual updates: 

Spa schedules weren’t visible at a single glance, from the reservation to the front desk

Restaurant menu changes could not be programmed in advance on the POS

Payments required repeated manual data entry 
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Following implementation: 

Check-in became instant, missing information gets automatically transferred to the guest profile, digital signatures replacing paper forms

Spa itineraries are printed automatically during check-in and visible from the reservation

Menu changes can be programmed in advance, fewer outlets are needed to cover daily restaurant operations due to multiple price levels and periods

Graphic floorplan available on all POS devices

Room status updates are shared live between front desk and housekeeping

We knew centralizing data would help, but we didn’t realize just how much.” 
— Volker Zimmermeier, General Manager at Pfalzblick Wald Spa Resort

Accuracy & reliability 

With all systems integrated: 

Card terminal errors were eliminated

Manual miscommunication between spa, dining, and front desk disappeared

Spa staff is able to see the stay duration for all guests enabling upselling and crossselling opportunities

One interface allows staff to view a guest’s full stay, treatment history, and schedule

These changes simplified internal coordination and elevated the overall quality of service. 

System performance & stability

The coordinated rollout resulted in a clean system handover: 

Menu changes, spa appointments, and room data are updated live

Teams work across fewer interfaces with fewer errors

Implementation was smooth, backed by Shiji’s dedicated project teams

It was a pleasure working with the entire implementation team, whether during on-site workshops, video conferences, or the final changeover. Their support made a real difference.”  
— Volker Zimmermeier, General Manager at Pfalzblick Wald Spa Resort

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Metrics summary

Conclusion

Pfalzblick’s partnership with Shiji demonstrates how even a boutique spa hotel can lead with innovation. By moving away from fragmented legacy systems, the hotel successfully centralized its operations and simplified daily workflows, without sacrificing the intimacy of its service model. 

This transition shows that digital transformation is not reserved for global brands. With the right infrastructure and implementation, any hotel (regardless of size) can unlock the efficiencies, clarity, and guest-centric enhancements of a fully connected hospitality platform. 

About

Pfalzblick Wald Spa Resort

Pfalzblick Wald Spa Resort is a 4-star superior wellness hotel located in Dahn, in the heart of the Palatinate Forest in Germany. Family-run since 1987, the resort blends warm hospitality, nature, and well-being.

With over 61,000 m² of landscaped grounds, a state-of-the-art spa, infinity pool, and high-quality regional cuisine, it offers guests a unique relaxation experience in an exceptional natural setting.

About Shiji Group

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.For more information, visit shijigroup.com

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