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Discover upcoming events, case studies, and the latest press releases to stay informed and inspired.
Latest resources
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Upcoming event
Events
2025 Guest Experience Benchmark: Global Key Trends With a Focus on Europe & the Americas
January 29th
4:00 PM Barcelona (CET)
Case study
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Press release
Despite operational pressures intensifying worldwide, guest satisfaction climbs again
Go to press release pageUpcoming event
2025 Guest Experience Benchmark: Global Key Trends With a Focus on Europe & the Americas
January 29th
4:00 PM Barcelona (CET)
Upcoming event
2025 Guest Experience Benchmark: Insights for APAC & Australia
February 5th
6:30 AM (CET)
Upcoming event
HOTERES Japan 2026
February, 17-20
Booth W3-A16, Tokyo Big Sight
Upcoming event
HITEC San Antonio 2026
June, 15-18
Booth #434, Henry B. González Convention Center, San Antonio, Texas
Grand Hyatt Singapore
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Go to case study page
Voyages Indigenous Tourism Australia
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
Go to case study page
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Sudima Hotels
Understanding the impact of legacy hospitality systems on operational and financial results
Go to case study page
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Pfalzblick Wald Spa Resort
Connecting superior wellness hospitality through integrated technology
Go to case study page
Visit Estonia
From 80+ review sites to one voice: Estonia turns visitor feedback into national action
Go to case study page
