Marriott International

Shiji assisted 167 Marriott hotels in China to complete system switching efficiently and smoothly.

Shiji Group Professional Services teams, Marriott International successfully completed a full system migration of 167 former Starwood hotels in China in late December 2018.

‍The joint Shiji and Marriott team celebrate the success of system switch

The project was managed by Marriott in conjunction with Shiji teams using efficient project management methods and exclusive tools built to ensure the process happens smoothly. The migration of 167 hotels across China realized successful Opera system switch and connection with Central Reservation System to Marriott International Group standards.

The migration was completed from start to finish in three months and was started in September 2018. It is part of the global IT deployment plan of Marriott International Group. At its peak, Shiji Professional Services teams had nearly 100 engineers and staff working on the project, which ultimately led to one of the largest data migrations efforts at this scale. It is the largest of such project ever conducted in China. It was managed without disrupting any of the operations workflows in the hotels.

The efficient system migration was the result of a multi-party coordination between Shiji Group and Marriott China. Both teams worked together to plan out the migration in minute detail, including fall-back options and reducing system shutdown to a minimum. With 20 years of experience serving high-end hotels, Shiji also had an in-depth understanding of Marriott International Group’s operating standards to make the implementation a success. Martin Bookallil, Vice President of Information Technology for Marriott International Asia Pacific, expressed his appreciation and recognition to the Shiji systems operation team and partners.


"We are honored to take part in the successful transition of this landmark project. To provide customers with stable, professional, and effective technical services is our constant pursuit at Shiji,” said Kevin King, Chief Operating Officer of Shiji. "We will continue to serve the industry with excellent and efficient services globally, so hotel operations can more easily do their jobs in serving their guests."
Client:
Marriott International
Release Date:
Solution:
Shiji Professional Services

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