Legal sub processors list
About our Sub-Processors
We work with trusted partners (“sub‑processors”) toprovide and support our products.
When needed to deliver a service, client personal data may be shared with these partners.
A partner can have one or more of these roles:
- Hosting Provider – Stores or hosts personal data to keep the platform running(e.g., AWS, Alibaba Cloud).
- Support – Handles client questions and technical issues:
- L1 – Local helpdesk forbasic questions.
- L2 – Resolves morecomplex issues.
- L3 / Product Development – Expert engineers for critical fixes or product‑level support.Engaged when a product update is needed.
- Implementation Partner – Supports setup, configuration, and client training.
- Integrated Service Provider – Provides third‑party tools built into Shiji products (e.g., Zohofor ticketing).
How We Classify Use
- Essential (Function-Based) – One provider from agroup is always required (e.g., AWS or Alibaba Cloud). The client cannot removethis role but can choose the provider.
- Essential (Named Provider) – A specific providermust be used and cannot be replaced.
- Optional – Only used if the client chooses to enable the related feature orservice.
For Concept
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Poland
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
United Kingdom
Essential
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spain
Essential
Shiji Portugal, S.A.
Internal
Development, support and implementation services
Portugal
Essential
Shiji (US) Inc
Internal
Support and implementation services
United States
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australia
Essential
Shiji India LLP
Internal
Support and implementation services
India
Essential
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapore
Essential
Shiji (Thailand) Limited
Internal
Support and implementation services
Thailand
Essential
Shiji Malaysia Sdn Bhd
Internal
Support and implementation services
Malaysia
Essential
Shiji Information Technology (Philippines) Inc
Internal
Support and implementation services
Philippines
Essential
Shiji Japan 株式会社
Internal
Support and implementation services
Japan
Essential
Infrasys (HK) Limited
Internal
Support and implementation services
Hong Kong
Essential
Shiji (Canada) Inc
Internal
Support and implementation services
Canada
Essential
Shiji (Hong Kong) Ltd
Internal
Support and implementation services
Hong Kong
Essential
Shiji (Macau) Limited
Internal
Support and implementation services
Macau
Essential
Shiji GmbH
Internal
Support and implementation services
Austria
Essential
Shiji Information Technology (Hong Kong) Limited
Internal
Support and implementation services
Hong Kong
Essential
Shiji Technologies Ltd
Internal
Support and implementation services
Croatia
Essential
Shiji Vietnam Ltd
Internal
Support and implementation services
Vietnam
Essential
Shiji Mex Information Technology S.A. de C.V.
Internal
Support and implementation services
Mexico
Essential
Shiji Middle East-FZ LLC
Internal
Support and implementation services
United Arab Emirates
Essential
Oracle Cloud Infrastructure
External
Cloud Service Provider
Germany /United States / Japan
Essential
Propeller
External
Guest booking engine product, Development Partner
Ireland / United States
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Germany / Ireland
Essential
Enteros
External
Support Services, Development Partner
United States
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For HotelIFC
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Level 1, 2 and 3support and implementation services
PR China
Essential
Shiji Deutschland GmbH
Internal
Level 1 and 2 support and implementation services
Germany
Essential
Shiji (US) Inc
Internal
Level 1 and 2 support and implementation services
United States
Essential
Shiji SINGAPORE Pte Ltd
Internal
Level 1 and 2 support and implementation services
Singapore
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Ireland / Singapore / United States
Essential (configurable and based on location)
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Essential (configurable and based on location)
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Infrasys POS
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Level 1 and 2 support and
implementation services
implementation services
Poland
Essential
Shiji Deutschland GmbH
Internal
Level 1 and 2 support and
implementation services
implementation services
Germany
Essential
Shiji Information Technology (Hong Kong) Limited
Internal
Development, Level 1 and 3 support and implementation services
Hong Kong
Essential
Shiji Slovakia s.r.o
Internal
Level 1 and 2 support and implementation services
Slovakia
Essential
Shiji (UK) Ltd.
Internal
Level 1 and 2 support and implementation services
United Kingdom
Optional
Shiji Technologies Ltd
Internal
Level 1 and 2 support and implementation services
Croatia
Optional
Shiji (US) Inc
Internal
Level 1 and 2 support and implementation services
United States
Optional
Shiji Information Technology Spain, S.A.
Internal
Level 1 support and implementation services
Spain
Optional
Keestutech IT Consultants Co. LLC.
External
Level 1 support and implementation
Saudi Arabia
Optional
Services and data access limited to Saudi Arabia only
Services and data access limited to Saudi Arabia only
NextCare Sp. z o.o.
External
Level 1 support and implementation services
Poland
Optional
Amazon Web Services, Inc. Amazon Web Services EMEA SARL
External
Cloud Service Provider
United States / Germany / Ireland
Optional (choice of one)
Ningxia Western Cloud Data Technology Co., Ltd. AWS instance China
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Wallet V3 (previously: MyCheck)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (UK) Ltd.
Internal
Development, support and implementation services
United Kingdom
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spain
Essential
Shiji (US) Inc
Internal
Support and implementation services
United States
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji SINGAPORE Pte Ltd
Internal
Support and implementation services
Singapore
Optional
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australia
Optional
Google Inc.
External
Data storage and processing
United States
Essential
SendGrid
External
Email provider
United States
Essential
Amazon Web Services, Inc.
External
Hosting Provider
United States / Ireland
Essential
Gainsight, Inc.
External
Usage Tracking and In-app Engagement Tool
United States / Ireland
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For ReviewPro Reputation
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Slovakia s.r.o
Internal
Implementation Partner; Support
Slovakia
Essential
Shiji SINGAPORE Pte Ltd
Internal
Product Development & Support L3
Singapore
Essential
Shiji (US) Inc
Internal
Operations & Support
United States
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Product Development & Support L3
PR China
Essential
Shiji Information Technology Spain, S.A.
Internal
Support andimplementation services
Spain
Essential
Shiji (UK) Ltd.
Internal
Development, support and implementation services
United Kingdom
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Essential
Shiji Italy S.R.L.
Interal
Support and implementation services
Italy
Essential
Rackspace Technology Inc
External
Hosting Storage of the information and resources related to the provision of the services.
United States / Germany
Essential
Mandrill
External
Mail services to send the surveys
United States
Essential
Amazon Web Services, Inc.
and Amazon Web Services EMEA SARL
and Amazon Web Services EMEA SARL
External
Hosting Provider
United States / Germany
Essential
Files.com
External
(Service for the processing of PMS files with guest data sent by the client)
United States
Essential
MailGun
External
Mail services to send the surveys
United States
Essential
Microsoft
External
Integrated Service Provider (Cognitive language API used for intent and entity detection).
United States
Essential
Gainsight, Inc.
External
Integrated Service Provider (Usage Tracking and In-app Engagement Tool)
United States
Optional
Boomi, LP. (previously Cloud Software Operations Ltd.)
External
Integrated Service Provider (Platform to design, deploy, secure, promote, and monitor API products)
United States
Essential
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential
Zendesk, Inc.
External
Integrated Service Provider (Proactive Communications)
United States
Essential
For Twilight Data + AI(previously Shiji Analytics)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Implementation Partner; Support
Germany
Essential (Named Provider)
Shiji GmbH
Internal
Implementation Partner; Support
Austria
Essential (Named Provider)
Shiji Poland sp. z o.o.
Internal
Product Development; Implementation Partner; Support
Poland
Essential (Named Provider)
Shiji Slovakia sro
Internal
Implementation Partner; Support
Slovakia
Essential (Named Provider)
Shiji (Hong Kong) Ltd
Internal
Implementation Partner; Support
Hong Kong
Essential when used with Concept
Optional when used with Daylight PMS
Not applicable when used with ReviewPro Reputation and Infrasys POS
Shiji (UK) Ltd.
Internal
Implementation Partner; Support
United Kingdom
Essential when used with Concept or ReviewPro Reputation
Not applicable when used with Daylight PMS or Infrasys POS
Shiji (US) Inc
Internal
Product Development; Implementation Partner; Support
United States
Essential when used with Concept or ReviewPro
Optional when used with Daylight PMS or Infrasys POS
Shiji Information Technology Spain, S.A.
Internal
Product Development; Implementation Partner; Support
Spain
Essential when used with Concept or ReviewPro Reputation
Optional when used with Daylight PMS or Infrasys POS
Shiji Middle East-FZ LLC
Internal
Product Development; Implementation Partner; Support
United Arab Emirates
Essential when used with Concept
Optional when used with Daylight PMS
Not applicable when used with ReviewPro Reputation or Infrasys POS
Beijing Shiji Information Technology Co., Ltd.
Internal
Product Development; Implementation Partner; Support
PR China
Essential when used with Concept or ReviewPro Reputation
Optional when used with Shiji Daylight PMS
Not applicable for Infrasys POS
Infrasys (HK) Limited
Internal
Implementation Partner; Support
Hong Kong
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Australia) Pty Ltd
Internal
Implementation Partner; Support
Australia
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Canada) Inc
Internal
Implementation Partner; Support
Canada
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Macau) Limited
Internal
Implementation Partner; Support
Macau
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Thailand) Limited
Internal
Implementation Partner; Support
Thailand
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji India LLP
Internal
Implementation Partner; Support
India
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Information Technology (Hong Kong) Limited
Internal
Product Development; Support; Implementation Partner
Hong Kong
Essential when used with Concept or Infrasys POS
Not applicable when used with Daylight PMS or ReviewPro Reputation
Shiji Information Technology (Philippines) Inc
Internal
Implementation Partner; Support
Philippines
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Japan 株式会社
Internal
Implementation Partner; Support
Japan
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Malaysia Sdn Bhd
Internal
Implementation Partner; Support
Malaysia
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Technologies Ltd
Internal
Implementation Partner; Support
Croatia
Essential when used with Concept
Optional when used with Infrasys
Not applicable when used with Daylight PMS or ReviewPro Reputation
Shiji Vietnam Ltd
Internal
Implementation Partner; Support
Vietnam
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Portugal, S.A.
Internal
Product Development; Support; Implementation Partner
Portugal
Essential when used with Concept
Not applicable when used with Daylight PMS, Infrasys POS or ReviewPro Reputation
Shiji Singapore Pte Ltd
Internal
Implementation Partner
Singapore
Essential when used with Concept or ReviewPro Reputation
Not applicable when used with Daylight PMS or Infrasys POS
ShijiMex Information Technology S.A. de C.V.
Internal
Implementation Partner; Support
Mexico
Essential when used with Concept
Not applicable when used with Daylight PMS, Infrasys POS or ReviewPro Reputation
Shiji Israel Ltd
Internal
Implementation Partner; Support
Israel
Essential when used with ReviewPro Reputation
Not applicable when used with Daylight PMS, Infrasys POS or Concept
Shiji Italy S.R.L.
Internal
Implementation Partner, Support
Italy
Essential when used with ReviewPro Reputation
Not applicable when used with Daylight PMS, Infrasys POS or Concept
Keestutech IT Consultants Co. LLC.
External
Implementation Partner; Support L1
(Services and data access limited to Saudi Arabia only)
(Services and data access limited to Saudi Arabia only)
Saudi Arabia
Optional
NextCare Sp. z o.o.
External
Implementation Partner; Support L1
Poland
Optional
Amazon Web Services, Inc. Amazon Web Services EMEA SARL
Amazon Web Services Australia Pty. Ltd.
Amazon Web Services Australia Pty. Ltd.
External
Cloud Service Provider
Germany / Ireland / Australia / Singapore
Essential (configurable andbased on location)
Oracle Cloud Infrastructure
External
Hosting Provider
Germany / United States / Japan
Essential when used with Concept
Not applicable when used with Daylight PMS, Infrasys POS or ReviewPro Reputation
Alibaba Cloud Computing Ltd
External
Hosting Provider
PR China
Optional
Beijing Sinnet Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Hosting Provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd. AWS EDP
External
Hosting Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Hosting Provider
PR China
Optional
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential
For Stellaris Digital Dine
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (UK) Ltd.
Internal
Development, support and implementation services
United Kingdom
Essential
Shiji (US) Inc
Internal
Development, support and implementation services
United States
Essential
Shiji Deutschland GmbH
Internal
Development, support and implementation services
Germany
Essential
Shiji Slovakia sro
Internal
Support and implementation services
Slovakia
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Poland
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spain
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Optional
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australia
Optional
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapore
Optional
Shiji Information Technology (Philippines) Inc.
Internal
Support
Philippines
Optional
Amazon WebServices, Inc., Amazon Web Services EMEA SARL
External
Data storage and processing provider
United States / Ireland
Essential
Google Inc.
External
Data storage and processing provider
United States
Essential
SendGrid
External
Email Provider
United States
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
Vonage America, LLC
External
SMS Messaging Provider
United States
Essential only if Member Flow feature is being used
For Stellaris Digital Stay
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Information Technology Spain, S.A.
Internal
Development, support and implementation services
Spain
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Essential
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Optional
Shiji (US) Inc
Internal
Support and implementation services
United States
Optional
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Poland
Optional
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapore
Optional
Amazon Web Services EMEA SARL AmazonWeb Services, Inc.
External
Data storage and processing
Ireland / United States
Essential
ExaVault
External
Data storage and processing
United States/EU/EEA
Essential
Google Inc.
External
Data storage and processing
United States
Essential
MailChimp
External
Email provider
United States
Essential
MailGun
External
Email provider
United States
Essential
Rackspace Technology Inc
External
Data storage and processing
Cloud service provider
Cloud service provider
United States
Essential
SendGrid
External
Email provider
United States
Essential
Gainsight, Inc.
External
Usage Tracking and In-app Engagement Tool
United States
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
Zendesk, Inc.
External
Messaging and Proactive Communications
United States
Essential
For Horizon Distribution (previously: Shiji Distribution Solutions)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Operations & Support
PR China
Essential
Shiji (US) Inc
Internal
Operations & Support
United States
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Poland
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Germany
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional
For Daylight PMS (previously: Enterprise Platform)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji GmbH
Internal
Support and implementation services
Austria
Essential
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Poland
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
United Kingdom
Optional
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Development, support and implementation services
PRChina
Optional
Shiji (Hong Kong) Ltd
Internal
Development, support and implementation services
Hong Kong
Optional
Shiji (US) Inc
Internal
Development, support and implementation services
United States
Optional
Shiji Information Technology Spain, S.A.
Internal
Sales, development, support and implementation services
Spain
Optional
Shiji Middle East-FZ LLC
Internal
Sales, development, support and implementation services
United Arab Emirates
Optional
Amazon Web Services, Inc.
Amazon Web Services EMEA SARL
Amazon Web Services Australia Pty. Ltd.
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Germany / Ireland / Australia / Singapore
Essential (configurable and based on location)
Alibaba Cloud Computing Ltd.
External
Pushing Notification E-Mails
PR China
Optional
Beijing Sinnet Technology Co., Ltd.(Beijing Ultrapower Software Co., Ltd)
AWS instance China
AWS instance China
External
Hosting Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd.(Beijing Ultrapower Software Co., Ltd)
AWS instance China
AWS instance China
External
Hosting Provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd.
AWS EDP
AWS EDP
External
Hosting Provider
PR China
Optional
Infrasys Enterprise Reporting
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Poland
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
United Kingdom
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji GmbH (Austria)
Internal
Support and implementation services
Austria
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Shanghai Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Changsha Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Beihai Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Shiji (US) Inc
Internal
Support and implementation services
United States
Essential
Amazon Web Services, Inc.
External
Hosting Provider
United States / Germany
Optional (choice of one)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential
For Shiji Fiscal Exchange
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Product Development; Support; Implementation Partner
PR China
Essential
Infrasys (HK) Limited
Internal
Development, support and implementation services
Hong Kong
Essential
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Poland
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
United Kingdom
Essential
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australia
Essential
Shiji (US) Inc
Internal
Support and implementation services
United States
Essential
Shiji Singapore Pte. Ltd.
Internal
Support and implementation services
Singapore
Essential
Shiji India LLP
Internal
Support and implementation services
India
Essential
Shiji Malaysia Sdn Bhd
Internal
Support and implementation services
Malaysia
Essential
Shiji Vietnam Ltd
Internal
Support and implementation services
Vietnam
Essential
Shiji Korea Ltd
Internal
Support and implementation services
South Korea
Essential
Shiji Japan 株式会社
Internal
Support and implementation services
Japan
Essential
Shiji (Thailand) Limited
Internal
Support and implementation services
Thailand
Essential
Shiji Information Technology (Philippines) Inc.
Internal
Support and implementation services
Philippines
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji (Canada) Inc.
Internal
Support and implementation services
Canada
Essential
Shijimex Information Technology, S.A. De C.V.
Internal
Support and implementation services
Mexico
Essential
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spain
Essential
Shiji Technologies Ltd
Internal
Development, support and implementation services
Croatia
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
United States / Germany / Singapore
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Iceportal Content
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (US) Inc
Internal
Operations & Support
United States
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Poland
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
United States
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Shiji Kunlun E-Signature
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Cloud Service Support
PR China
Essential
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Shiji SINGAPORE Pte Ltd
Internal
Level 1 Support and Implementation Services
Singapore
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
United States
Optional
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Shiji Kunlun Package Control
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Cloud Service Support
PR China
Essential
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Shiji SINGAPORE Pte Ltd
Internal
Level 1 Support and Implementation Services
Singapore
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
United States
Optional
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Astral Payments (previously: Shiji Payment Solutions)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Operations & Support
Poland
Essential
Shiji (Australia) Pty Ltd
Internal
Operations & Support
Australia
Essential
Shiji (US) Inc
Internal
Development, Operations, Support & Level 3 Support
United States
Essential
Shiji Denmark ApS
Internal
Operations & Level 1,2 and 3 (Development) Support
Denmark
Essential
Shiji Singapore Pte Ltd
Internal
Operations & Level 1,2 and 3 (Development) Support
Singapore
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Ireland / Singapore
Essential (configurable and based on location)
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Stellaris Digital PayBy
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development and L3 Support
PR China
Essential
Shiji (Australia) Pty Ltd
Internal
Support and Operations
Australia
Essential
Shiji (US) Inc
Internal
Support and Operations
United States
Essential
Shiji Poland sp. z o.o.
Internal
Support and Operations
Poland
Essential
Zoho Corporation
External
Support Ticket Tool, CRM
United States
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional (configurable and based on location)
Amazon Web Services, Inc.
External
Cloud Service Provider
United States
Optional (configurable and based on location)
For Two-Way Integration
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji Singapore Pte Ltd
Internal
Development and L3 Support
Singapore
Essential
Shiji GmbH
Internal
Support and implementation services
Austria
Essential
Shiji Poland sp. Z o.o.
Internal
Development, support and implementation services
Poland
Essential
Shiji Slovakia sro
Internal
Support and implementation services
Slovakia
Essential
Beijing Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Shiji (Hong Kong) Ltd
Internal
Support and implementation services
Hong Kong
Optional
Shiji (UK) Ltd
Internal
Support and implementation services
United Kingdom
Essential
Shiji (US) Inc
Internal
Support, Operations and implementation services
United States
Essential
Shiji Information Technology Spain, S.A.
Internal
Development, support and implementation services
Spain
Essential
Shiji Middle East-FZ LLC
Internal
Sales, support and implementation services
United Arab Emirates
Optional
Amazon Web Services EMEA SARLAmazon Web Services, Inc.Amazon Web Services Australia Pty. Ltd
External
Cloud service provider
Germany / Ireland / Australia / Singapore
Essential
Beijing Sinnet Technology Co., Ltd (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Cloud service provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd. AWS EDP
External
Partner of Cloud Service Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China)
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Shiji Channel Manager
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Support and implementation services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential
For Shiji SaaS Web Booking Engine
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential
For Customer Data Platform
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Alibaba Cloud ComputingLtd.
External
Hosting Provider
PR China / Hong Kong
Essential (Function-Based)
Amazon Web Services, Inc.
External
Hosting Provider
Hong Kong
Essential (Function-Based)
For Loyalty Program System
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
BeijingShiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China / Hong Kong
Essential (Function-Based)
Amazon Web Services, Inc.
External
Hosting Provider
United States
Essential (Function-Based)
For Loyalty Program System H5 Portal
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
BeijingShiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China / Hong Kong
Essential (Named Provider)
For Cambridge PMS
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beihai Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Changsha Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Hosting
PR China/Hong Kong
Essential (Function-Based)
Amazon Web Services Singapore Pte Ltd
External
Hosting
Singapore
Essential (Function-Based)
For Shiji Utilities
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential (Function)
Shanghai Shiji Information Technology Co., Ltd
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Beihai Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapore
Essential (Named Provider)
Zoho Corporation
External
Integrated Service Provider
United States
Essential (Named)
For Kunlun Data Insight
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Named Provider)
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapore
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China/Hong Kong
Essential (Function-Based)