ReviewPro: Upgrade guest experience Shiji Group

About ReviewPro

ReviewPro enables hotels to identify operational and service improvements and effectively manage internal processes to ensure these changes are implemented across the entire organization.

About ReviewPro Shiji Group
Hotel Reputation Management

Track rankings on review sites & OTAs, as well as Average Daily Rates (ADR).

Guest Satisfaction Surveys

Leverage feedback from in-stay or post-stay surveys to deliver positive guest experiences.

Guest Messaging Hub

ReviewPro offers one hub to communicate with guests in real-time, using the messaging service of their choice.

Auto Case Management

Streamline operations and drive service excellence across the entire hotel organization.

ReviewPro for Restaurants

Increase reservations and walk-ins at restaurants thanks to higher online rankings.

designed for action

Listen and act on guest feedback quickly and efficiently to exceed expectations.

ReviewPro Leads in Guest Intelligence.

ReviewPro is the leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The company’s suite of cloud-based solutions includes Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. ReviewPro also provides actionable insights to increase guest satisfaction, rankings on review sites/OTAs, and revenue. It offers the industry-standard online reputation score Global Review Index™ (GRI), which is used by tens of thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 175 OTAs and review sites in more than 45 languages. 

More than 55,000 hotels worldwide leverage ReviewPro’s solutions to deliver better guest experiences.

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