Without Shiji Reviewpro, monitoring and managing guest feedback was extremely time-consuming and inefficient ... Reviewpro allowed us to eliminate the manual process of going one channel at a time and let our teams focus on the guest experience.
Yourreputation matters,take charge
Turn guest feedback into your secret weapon for smarter decisions, a glowing reputation, and boosted revenue.
Trusted by the world’s top-ranked hotels
Own the conversation, build a stronger reputation
Harness the power of guest reviews to fine-tune your operations and turn feedback into profitability. Stay ahead of trends and deliver an experience that keep guests coming back.
Why Reviewpro?
From streamlined review tracking to actionable guest insights, take a look at what sets Reviewpro apart.
All of your guest reviews in one place
Aggregate and respond to guest feedback in real-time.
Know what to fix, where
Weak coffee at your Athens location? Broken air conditioner in room 302? Know and take action right away.
Access your Global Review Index™ score
Benchmark your online reputation against industry standards and competitors.
Send surveys your guests will actually fill out
Get feedback at any point of the guest journey.
AI-powered review management
Automate responses with AI that analyzes sentiment, personalizes guest interactions, and ensures consistency
Over 100 sources
Automatically gather reviews from dozens of sources in 45 languages.
Take a look at the full list of features or request a demo from our team.
Trusted by the world’s top-ranked hotels
From luxury to budget, 10-room boutiques to multinational chains, Reviewpro Reputation works for hoteliers around the world.
60,000+
Hotels
150+
Countries with hotels using Reviewpro Reputation
25
Years providing exceptional service
Explore more resources
Research, news, insights and interviews from the hospitality community.
“The voice of our guests is always an important part of our strategy... Shiji has been a supportive and valued partner to us in helping us deliver.”
Anthony Khoo, Senior Vice President - Ascott Limited
How can we help you to accelerate your business?
Frequently Asked Questions
How can Reviewpro benefit my hotel?
Reviewpro can benefit hotels by helping them improve their online reputation, increase guest satisfaction, drive revenue growth, streamline operational processes, and enhance the overall guest experience through data-driven insights and actionable recommendations.
Is Reviewpro suitable for all types of properties?
Reviewpro caters to a wide range of properties in the hospitality industry, including hotels, resorts, bed and breakfasts, vacation rentals, and more. The solutions offered by Reviewpro can be customized to meet the specific needs and requirements of different types of properties.
Can Reviewpro integrate with other hotel management systems?
Yes, Reviewpro offers integrations with various hotel management systems, property management systems (PMS), and customer relationship management (CRM) platforms to streamline data sharing and enhance operational efficiency.
Is Reviewpro compliant with data protection regulations, such as GDPR?
Reviewpro takes data protection and privacy seriously and is compliant with regulations like the General Data Protection Regulation (GDPR). We have robust security measures in place to safeguard guest data and ensure compliance with relevant laws.
How often is the data updated in Reviewpro’s platform?
Reviewpro continuously monitors and updates data from online review sites and social media channels in real-time to provide hotels with the most up-to-date insights and feedback on their online reputation and guest satisfaction.
Does Reviewpro offer training and support for users?
Reviewpro provides training sessions, webinars, and a detailed Learning Center within the solution to help users maximize the benefits of their tools. Additionally, our customer support team is available 24/7 to assist with any queries or technical issues.
New to Shiji?
Founded in 1998, Shiji has grown to over 5,000 employees serving 90,000+ hotels worldwide.
