Without Reviewpro Reputation, monitoring and managing guest feedback was extremely time-consuming and inefficient ... Reviewpro allowed us to eliminate the manual process of going one channel at a time and let our teams focus on the guest experience.
Your reputation matters. Take charge now.
Turn guest feedback into your secret weapon for smarter decisions, a glowing reputation, and boosted revenue.
Trusted by the world’s top-ranked hotels
Inside Reviewpro Reputation
Stay on top of every guest review
View and respond to feedback from all channels in one place, in real time.
Know what to fix, where
Weak coffee at your Athens location? Broken air conditioner in room 302? Take action right away.
Measure what matters most
Track your Global Review Index™ score to see how your reputation stacks up against competitors.
Get more responses, gain more insight
Capture timely, actionable feedback with surveys tailored to each stage of the guest journey.
Automate with confidence
AI-driven tools handle responses with accurate sentiment analysis and consistent personalization.
Integrate faster, innovate faster
Open APIs and built-in integrations make it easy to connect, customize, and scale.
Flexible reputation management for hotels, tourism, and beyond
Whether you're managing a global hotel group, running a boutique property, or guiding a destination’s reputation, Reviewpro Reputation delivers the tools you need to turn guest feedback into lasting impact.
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Hotel groups and multi-property operators
Reviewpro Reputation empowers hotel groups to monitor and enhance guest satisfaction across their portfolio with centralized dashboards, benchmarking tools, and advanced reporting. It ensures brand consistency, operational efficiency, and data-driven decision-making at scale.
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Independent and boutique hotels
Designed for lean teams, Reviewpro Reputation helps independent hotels gain a competitive edge by streamlining guest feedback management, automating responses, and uncovering actionable insights to elevate the guest experience.
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Destinations and tourism boards
Reviewpro Reputation enables tourism boards and DMOs to measure visitor satisfaction at scale, benchmark service quality across properties, and inform destination strategy through real-time traveler insights and trends.
Global Review Index™: The benchmark for guest experience
The Global Review Index™ (GRI™) is the industry standard for measuring hotel reputation and guest satisfaction. By aggregating review data from over 140 platforms in 45+ languages, the GRI™ offers a clear, current view of performance that’s trusted by hoteliers worldwide. With daily updates and weighted analysis of recent reviews, it’s more than a score—it’s a strategic tool that helps hotels benchmark against competitors, identify areas for improvement, and drive profitability. When used effectively, even small improvements in your GRI™ can lead to significant business growth.
Trusted by the world’s top-ranked hotels
From luxury to budget, 10-room boutiques to multinational chains, Reviewpro Reputation works for hoteliers around the world.
60,000+
Hotels
150+
Countries with hotels using Reviewpro Reputation
25
Years providing exceptional service
Features
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Reputation Management
Analyze, understand, and measure online reputation results using the Global Review Index, a proprietary algorithm based on data collected from 45 languages across 140+ review sites.
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Guest Surveys
Tailor surveys to capture insights on room quality, service levels, amenities, and overall satisfaction. Turn insight into action and watch guest satisfaction, revenue and demand grow.
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Case Management
Easily track, assign, and resolve guest feedback with Shiji’s Case Management tool. With clear accountability and status updates, teams can act faster, stay aligned, and close the loop on every guest interaction.
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Competitor Benchmarking
Gain visibility into your direct competitors’ guest feedback and identify revenue opportunities to stay ahead. Use real-time insights to fine-tune your service strategy, benchmark performance, and enhance your market positioning.
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AI responses
Automate guest responses with AI that analyzes sentiment, adapts tone, and delivers consistent, personalized replies at scale. Free up staff time while maintaining a high standard of communication across all review channels.
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Reporting and Analytics
Gain deep insights into your hotel’s performance and make smarter data-driven decisions that drive efficiency, enhance guest satisfaction, and help achieve your strategic goals.
Powering leading luxury hotels across Europe
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TIME Hotels
One decision that changed how TIME Hotels operate—every day and night
TIME Hotels implemented the Shiji Platform as the backbone of its hotel management operations. This included Daylight PMS, Infrasys POS, Reviewpro Reputation for guest satisfaction management, and Twilight Data + Analytics for data-driven decision-making. The integration extended to third-party solutions such as the Amadeus CRS and FLYR RMS, establishing a cohesive technology ecosystem. Additionally, the Adyen payment gateway integration improved payment processes, enhancing guest convenience and security. By adopting a unified system, TIME Hotels was able to streamline complex operations, reduce training overhead, and maintain operational consistency across geographically dispersed properties.
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24/7 local support you can count on
Anytime, anywhere
Shiji offers 24/7 support from centers in 38 countries, providing assistance in multiple languages. Our dedicated team is always ready to meet your needs anytime, anywhere.
Frequently Asked Questions
How can Reviewpro benefit my hotel?
Reviewpro can benefit hotels by helping them improve their online reputation, increase guest satisfaction, drive revenue growth, streamline operational processes, and enhance the overall guest experience through data-driven insights and actionable recommendations.
Is Reviewpro suitable for all types of properties?
Reviewpro caters to a wide range of properties in the hospitality industry, including hotels, resorts, bed and breakfasts, vacation rentals, and more. The solutions offered by Reviewpro can be customized to meet the specific needs and requirements of different types of properties.
Can Reviewpro integrate with other hotel management systems?
Yes, Reviewpro offers integrations with various hotel management systems, property management systems (PMS), and customer relationship management (CRM) platforms to streamline data sharing and enhance operational efficiency.
Is Reviewpro compliant with data protection regulations, such as GDPR?
Reviewpro takes data protection and privacy seriously and is compliant with regulations like the General Data Protection Regulation (GDPR). We have robust security measures in place to safeguard guest data and ensure compliance with relevant laws.
How often is the data updated in Reviewpro’s platform?
Reviewpro continuously monitors and updates data from online review sites and social media channels in real-time to provide hotels with the most up-to-date insights and feedback on their online reputation and guest satisfaction.
Does Reviewpro offer training and support for users?
Reviewpro provides training sessions, webinars, and a detailed Learning Center within the solution to help users maximize the benefits of their tools. Additionally, our customer support team is available 24/7 to assist with any queries or technical issues.
Ready to take control of your reputation?
60,000 Establishments
150+ Countries
24/7 local support you can count on
Awarded for excellence
Top Hotel management solutions in APAC
10 Best travel and hospitality
Top 10 management solutions providers
2025 Top Vendors
Top 10 Leaders in Tech 2024
30 Faster Growing Companies of the Year