Shiji ontinues its international expansion opening Atlanta office led by Greg Berman, and plans to grow office to 100 staff this year. Aim to increase sales, service delivery, software development, and customer service.
Atlanta, 21 August 2018, Shiji Group continues its international expansion and opens a new office in Atlanta, Georgia USA.
The office, led by Greg Berman, COO Americas, consists of over 40 specialized staff focused on sales, service delivery, software development, and customer support for Shiji Group products and services. By the end of 2018, the Shiji international office in Atlanta will grow to include 100 staff.
"For Shiji Group, act local - be local is part of the company DNA. It didn't take long for us to realize that we needed a strong on-site team to support the day to day operations for our US hospitality customer-base." said Berman
The office has planned to branch out as new customers are on-boarded to the company's global products such as Infrasys POS, Shiji Distribution Solutions, Hospitality Solutions Professional Services, and more.
When many other companies are moving support teams abroad, Shiji Group is building global-focused teams ensuring contact with their customers and expanding their footprint. The Atlanta office is a considerable investment for the company, which will pay off in better quality, customer care, and closer partnerships with Shiji's customers.
"We are building the Shiji Group for the long term, and we know that this means being customer-centric. The hotel industry is all about taking care of 'guests' and, in technology, it is too easy to forget that one's success depends on taking care of the customers first. For us, this means being close to them at all times," said Kevin King, Global COO of Shiji Group.
The Atlanta office is part of a series of offices opened around the world to cater for Shiji Group's growing customer base internationally. This recent development comes after the company's July expansion in Sydney, Australia. The Group will continue its international growth with new product and service launches, as well as affordable solutions that do not compromise the service quality and consistency for critical hotel operations systems.
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Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.
With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests. For more information, visit www.shijigroup.com
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