Contact an expert

New Guest Experience Report released by Shiji ReviewPro, now with City and Hotel Rankings

Shiji ReviewPro's Guest Experience Benchmark for Q2 is now available, gathering data from 3 million reviews of 9,500 hotels worldwide. Two new sections are included: City Hotel Ranking and City Benchmark

BARCELONA, Spain, September 20, 2023 - Shiji, the global technology brand, is thrilled to announce the release of Shiji ReviewPro's Guest Experience Benchmark for the second quarter of 2023, featuring two major additions designed to empower hoteliers worldwide in assessing hotel performance: the City Hotel Rankings and City Benchmark sections.

In this latest Q2 report, Shiji added rankings for the top 5-star, 4-star, and 3-star hotels in prominent cities such as New York, London, Dubai, Sydney, Cape Town, and Rio de Janeiro. Furthermore, the benchmark report presents rankings for 50 of the world's most iconic cities based on their average Guest Review Index (GRI). This comprehensive Guest Experience Benchmark report stands as the most extensive examination of online reputation within the hospitality industry currently available.

Some key insights from the Q2 2023 report:

–Beijing, Lisbon, and Rio de Janeiro emerged as the top three cities with the highest-rated hotels
–Hotels are steadily recovering their review scores, with the Asia-Pacific region leading the way
–Global review volume experienced a remarkable increase of nearly 20%, although it remains 8% below the levels seen in Q2 2019.
– maintains the highest volume of reviews with 39.2% of the total but has lost 8.7% market share from Q2 2022

Neil James, CEO of Shiji ReviewPro, commented, "When we created the Guest Experience Benchmark Report our aim was to equip hoteliers with real, actionable insights that can help their properties improve. We are excited to include the top hotels and cities for the first time, which will help provide invaluable concrete benchmarks for hotels all around the world." 

The Q2 Guest Experience Benchmark draws upon an analysis of over 3 million reviews of 9,500 hotels worldwide, spanning 65 languages. This marks the sixth edition of the quarterly report, with previous editions having garnered over 4,000 downloads. 

To access the full report for free, please click here

You can download previous editions of the report here.

For any enquiries or for support with guest reviews, online reputation, or in order to better understand the report, the Shiji ReviewPro staff will be happy to assist. Contact us here.

About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit

Get Started

Click below to find out all the ways Shiji can help your hospitality, food service, retail, or entertainment business thrive.