Legal sub processors list
About our Sub-Processors
We work with trusted partners (“sub‑processors”) to provide and support our products.
When needed to deliver a service, client personal data may be shared with these partners.
A partner can have one or more of these roles:
- Hosting Provider – Stores or hosts personal data to keep the platform running (e.g., AWS, Alibaba Cloud).
- Support – Handles client questions and technical issues:
- L1 – Local helpdesk for basic questions.
- L2 – Resolves more complex issues.
- L3 – Expert engineers for critical fixes or product‑level support. Engaged when a product update is needed.
- Product Development – Involves changes to the product itself – new features, fixes or backend updates.
- Implementation Partner – Supports setup, configuration, and client training.
- Integrated Service Provider – Provides third‑party tools built into Shiji products (e.g., Zoho for ticketing).
How We Classify Use
- Essential (Function-Based) – One provider from a group is always required (e.g., AWS or Alibaba Cloud). The client cannot remove this role but can choose the provider.
- Essential (Named Provider) – A specific provider must be used and cannot be replaced.
- Optional – Only used if the client chooses to enable the related feature or service.
For Concept
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Implementation Partner; Support L1, L2
Poland
Essential (Named Provider)
Shiji (UK) Ltd.
Internal
Implementation Partner; Support L1, L2
United Kingdom
Essential (Named Provider)
Shiji Slovakia s.r.o
Internal
Implementation Partner; Support L1, L2
Slovakia
Essential (Named Provider)
Shiji Information Technology Spain S.A.
Internal
Implementation Partner; Support L1
Spain
Essential (Named Provider)
Shiji Portugal, S.A.
Internal
Implementation Partner; Support L1, L2, L3, Product Development
Portugal
Essential (Named Provider)
Shiji (US) Inc
Internal
Implementation Partner; Support L1
United States
Essential (Named Provider)
Shiji Deutschland GmbH
Internal
Implementation Partner; Support L1
Germany
Essential (Named Provider)
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1
PR China
Essential (Named Provider)
Shiji (Australia) Pty Ltd
Internal
Implementation Partner; Support L1
Australia
Essential (Named Provider)
Shiji India LLP
Internal
Implementation Partner; Support L1
India
Essential (Named Provider)
Shiji Singapore Pte Ltd
Internal
Implementation Partner; Support L1
Singapore
Essential (Named Provider)
Shiji (Thailand) Limited
Internal
Implementation Partner; Support L1
Thailand
Essential (Named Provider)
Shiji Malaysia Sdn Bhd
Internal
Implementation Partner; Support L1
Malaysia
Essential (Named Provider)
Shiji Information Technology (Philippines) Inc
Internal
Implementation Partner; Support L1
Philippines
Essential (Named Provider)
Shiji Japan 株式会社
Internal
Implementation Partner; Support L1
Japan
Essential (Named Provider)
Infrasys (HK) Limited
Internal
Implementation Partner; Support L1
Hong Kong
Essential (Named Provider)
Shiji (Canada) Inc
Internal
Implementation Partner; Support L1
Canada
Essential (Named Provider)
Shiji (Hong Kong) Ltd
Internal
Implementation Partner; Support L1
Hong Kong
Essential (Named Provider)
Shiji (Macau) Limited
Internal
Implementation Partner; Support L1
Macau
Essential (Named Provider)
Shiji GmbH
Internal
Implementation Partner; Support L1
Austria
Essential (Named Provider)
Shiji Information Technology (Hong Kong) Limited
Internal
Implementation Partner; Support L1
Hong Kong
Essential (Named Provider)
Shiji Technologies Ltd
Internal
Implementation Partner; Support L1
Croatia
Essential (Named Provider)
Shiji Vietnam Ltd
Internal
Implementation Partner; Support L1
Vietnam
Essential (Named Provider)
Shiji Mex Information Technology S.A. de C.V.
Internal
Implementation Partner; Support L1
Mexico
Essential (Named Provider)
Shiji Middle East-FZ LLC
Internal
Implementation Partner; Support L1
United Arab Emirates
Essential (Named Provider)
Oracle Cloud Infrastructure
External
Hosting Provider
Germany /United States / Japan
Essential (Named Provider)
Propeller
External
Integrated Service Provider (guest booking engine and Development)
Ireland / United States
Essential (Named Provider)
Amazon Web Services, Inc.
External
Hosting Provider
Germany / Ireland / Singapore
Essential (Named Provider)
Enteros
External
Integrated Service Provider (Support Services and Development)
United States
Optional
Zoho Corporation
External
Integrated Service Provider (CRM, ticketing)
United States
Essential (Named Provider)
For HotelIFC
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3
PR China
Essential (Named Provider)
Shiji Deutschland GmbH
Internal
Implementation Partner; Support L1, L2
Germany
Essential
Amazon Web Services, Inc.
External
Hosting Provider
Ireland / Singapore / United States
Essential (configurable and based on location)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Named Provider) for Chinese based clients only
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
For Infrasys POS
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Implementation Partner; Support L1, L2
Poland
Essential (Function-Based)
Shiji Deutschland GmbH
Internal
Implementation Partner; Support L1; Product Development
Germany
Essential (Function-Based)
Shiji Information Technology (Hong Kong) Limited
Internal
Support L1, L3; Product Development
Hong Kong
Essential (Function-Based)
Shiji Slovakia s.r.o
Internal
Implementation Partner; Support L1, L2
Slovakia
Essential (Function-Based)
Shiji (UK) Ltd.
Internal
Implementation Partner; Support L1
United Kingdom
Essential (Function-Based)
Shiji (US) Inc
Internal
Implementation Partner; Support L1, L2
United States
Essential (Function-Based)
Shiji Middle East-FZLLC
Internal
Implementation Partner; Support L1
United Arab Emirates
Essential (Function-Based)
Shiji Information Technology Spain, S.A.
Internal
Implementation Partner; Support L1
Spain
Essential (Function-Based)
Keestutech IT Consultants Co. LLC.
External
Implementation Partner; Support L1
Services and data access limited to Saudi Arabia only
Services and data access limited to Saudi Arabia only
Saudi Arabia
Optional
NextCare Sp. z o.o.
External
Implementation Partner; Support L1
Poland
Optional
Amazon Web Services, Inc. Amazon Web Services EMEA SARL
External
Hosting Provider
United States / Germany / Ireland
Essential (Function-Based)
Ningxia Western Cloud Data Technology Co., Ltd. AWS instance China
External
Hosting Provider
PR China
Essential (Function-Based)
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
For Wallet V3 (previously: MyCheck)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (UK) Ltd.
Internal
Implementation Partner; Support L1, L2; Product Development
United Kingdom
Essential (Named Provider)
Shiji Israel Ltd
Internal
Implementation Services; Support L1; Product Development
Israel
Essential (Named Provider)
Shiji Information Technology Spain S.A.
Internal
Implementation Services; Support L1
Spain
Essential (Named Provider)
Shiji (US) Inc
Internal
Implementation Services; Support L1
United States
Essential (Named Provider)
Shiji Deutschland GmbH
Internal
Implementation Services; Support L1
Germany
Essential (Named Provider)
Shiji SINGAPORE Pte Ltd
Internal
Support L1
Singapore
Optional
Shiji (Australia) Pty Ltd
Internal
Support L1
Australia
Optional
Google Inc.
External
Hosting Provider
United States
Essential (Named Provider)
SendGrid
External
Integrated Service Provider (email provider)
United States
Essential (Named Provider)
Amazon Web Services, Inc.
External
Hosting Provider
United States / Ireland
Essential (Named Provider)
Gainsight, Inc.
External
Integrated Service Provider (Usage Tracking and In-app Engagement Tool)
United States
Optional
Zoho Corporation
External
Integrated Service Provider (Support Ticketing Tool, CRM)
United States
Essential (Named Provider)
For ReviewPro Reputation
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Slovakia s.r.o
Internal
Implementation Partner; Support
Slovakia
Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1
PR China
Optional
Shiji Information Technology Spain, S.A.
Internal
Implementation Partner; Support L1, L2, L3; Product Development
Spain
Essential (Named Provider)
Shiji (UK) Ltd.
Internal
Development, support and implementation services
United Kingdom
Optional
Shiji Israel Ltd
Internal
Support L1
Israel
Optional
Shiji Italy S.R.L.
Interal
Support L1
Italy
Optional
Rackspace Technology Inc
External
Integrated Service Provider (storage of the information and resources related to the provision of the services)
United States / Germany
Essential (Named Provider)
MailChimp
External
Integrated Service Provider (mail service provider)
United States
Essential (Named Provider)
Amazon Web Services, Inc. and Amazon Web Services EMEA SARL
External
Hosting Provider & Integrated Service Provider (Amazon Bedrock: Generative AI capabilities)
United States / Germany
Essential (Named Provider)
Files.com (previously ExaVault)
External
Integrated Service Provider (processing of PMS files with guest data sent by the client)
United States/Germany
Essential (Named Provider)
MailGun
External
Mail services to send the surveys
United States
Essential (Named Provider)
Microsoft
External
Integrated Service Provider (Cognitive language API used for intent and entity detection).
United States
Essential (Named Provider)
Gainsight, Inc.
External
Integrated Service Provider (Usage Tracking and In-app Engagement Tool)
United States
Optional
Boomi, LP. (previously Cloud Software Operations Ltd.)
External
Integrated Service Provider (Platform to design, deploy, secure, promote, and monitor API products)
United States
Essential (Named Provider)
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
Zendesk, Inc.
External
Integrated Service Provider (Proactive Communications)
United States
Essential (Named Provider)
For Twilight Data + AI(previously Shiji Analytics)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Implementation Partner; Product Development, Support L1
Germany
Essential (Named Provider)
Shiji GmbH
Internal
Implementation Partner; Support L1, L2
Austria
Essential (Named Provider)
Shiji Poland sp. z o.o.
Internal
Product Development; Implementation Partner; Support L1, L2, L3
Poland
Essential (Named Provider)
Shiji Slovakia sro
Internal
Implementation Partner; Support L1, L2
Slovakia
Essential (Named Provider)
Shiji (Hong Kong) Ltd
Internal
Implementation Partner; Support L1
Hong Kong
Essential when used with Concept
Optional when used with Daylight PMS
Not applicable when used with ReviewPro Reputation and Infrasys POS
Shiji (UK) Ltd.
Internal
Implementation Partner; Support L1
United Kingdom
Essential when used with Concept or ReviewPro Reputation
Not applicable when used with Daylight PMS or Infrasys POS
Shiji (US) Inc
Internal
Product Development; Implementation Partner; Support L1, L2
United States
Essential when used with Concept or ReviewPro
Optional when used with Daylight PMS or Infrasys POS
Shiji Information Technology Spain, S.A.
Internal
Product Development; Implementation Partner; Support
Spain
Essential when used with Concept or ReviewPro Reputation
Optional when used with Daylight PMS or Infrasys POS
Shiji Middle East-FZ LLC
Internal
Product Development; Implementation Partner; Support L1, L2, L3
United Arab Emirates
Essential when used with Concept
Optional when used with Daylight PMS
Not applicable when used with ReviewPro Reputation or Infrasys POS
Beijing Shiji Information Technology Co., Ltd.
Internal
Product Development; Implementation Partner; Support L1
PR China
Essential when used with Concept or ReviewPro Reputation
Optional when used with Shiji Daylight PMS
Not applicable for Infrasys POS
Infrasys (HK) Limited
Internal
Implementation Partner; Support L1, L2
Hong Kong
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Australia) Pty Ltd
Internal
Implementation Partner; Support L1
Australia
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Canada) Inc
Internal
Implementation Partner; Support L1, L2
Canada
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Macau) Limited
Internal
Implementation Partner; Support L1, L2
Macau
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji (Thailand) Limited
Internal
Implementation Partner; Support L1
Thailand
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji India LLP
Internal
Implementation Partner; Support L1, L2
India
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Information Technology (Hong Kong) Limited
Internal
Product Development; Support L1, L2, L3; Implementation Partner
Hong Kong
Essential when used with Concept or Infrasys POS
Not applicable when used with Daylight PMS or ReviewPro Reputation
Shiji Information Technology (Philippines) Inc
Internal
Implementation Partner; Support L1
Philippines
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Japan 株式会社
Internal
Implementation Partner; Support L1
Japan
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Malaysia Sdn Bhd
Internal
Implementation Partner; Support L1
Malaysia
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Technologies Ltd
Internal
Implementation Partner; Support L1
Croatia
Essential when used with Concept
Optional when used with Infrasys
Not applicable when used with Daylight PMS or ReviewPro Reputation
Shiji Vietnam Ltd
Internal
Implementation Partner; Support L1
Vietnam
Essential when used with Concept
Not applicable when used with Daylight PMS, ReviewPro Reputation or Infrasys POS
Shiji Portugal, S.A.
Internal
Product Development; Support L1; Implementation Partner
Portugal
Essential when used with Concept
Not applicable when used with Daylight PMS, Infrasys POS or ReviewPro Reputation
Shiji Singapore Pte Ltd
Internal
Implementation Partner
Singapore
Essential when used with Concept or ReviewPro Reputation
Not applicable when used with Daylight PMS or Infrasys POS
ShijiMex Information Technology S.A. de C.V.
Internal
Implementation Partner; Support L1
Mexico
Essential when used with Concept
Not applicable when used with Daylight PMS, Infrasys POS or ReviewPro Reputation
Shiji Israel Ltd
Internal
Implementation Partner; Support L1
Israel
Essential when used with ReviewPro Reputation
Not applicable when used with Daylight PMS, Infrasys POS or Concept
Shiji Italy S.R.L.
Internal
Implementation Partner, Support L1
Italy
Essential when used with ReviewPro Reputation
Not applicable when used with Daylight PMS, Infrasys POS or Concept
Keestutech IT Consultants Co. LLC.
External
Implementation Partner; Support L1
(Services and data access limited to Saudi Arabia only)
(Services and data access limited to Saudi Arabia only)
Saudi Arabia
Optional
NextCare Sp. z o.o.
External
Implementation Partner; Support L1
Poland
Optional
Amazon Web Services, Inc. Amazon Web Services EMEA SARL
Amazon Web Services Australia Pty. Ltd.
Amazon Web Services Australia Pty. Ltd.
External
Hosting Provider
Germany / Ireland / Australia / Singapore
Essential (Function-Based)
Oracle Cloud Infrastructure
External
Hosting Provider
Germany / United States / Japan
Essential (Named Provider) when used with Concept
Not applicable when used with Daylight PMS, Infrasys POS or ReviewPro Reputation
Alibaba Cloud Computing Ltd
External
Hosting Provider
PR China
Optional
Beijing Sinnet Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Hosting Provider
PR China
Essential (Function-Based)
Beijing Ultrapower Software Co., Ltd. AWS EDP
External
Hosting Provider
PR China
Essential (Function-Based)
Ningxia Western Cloud Data Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Hosting Provider
PR China
Essential (Function-Based)
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
For Stellaris Digital Dine
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (UK) Ltd.
Internal
Implementation Partner; Product Development
United Kingdom
Essential (Function-Based)
Shiji (US) Inc
Internal
Implementation Partner; Product Development
United States
Essential (Function-Based)
Shiji Deutschland GmbH
Internal
Implementation Partner; Product Development
Germany
Essential (Function-Based)
Shiji Slovakia sro
Internal
Support L2
Slovakia
Essential (Function-Based)
Shiji Poland sp. z o.o.
Internal
Product Development; Support L3
Poland
Essential (Function-Based)
Shiji Information Technology Spain S.A.
Internal
Support L2
Spain
Optional
Shiji (Australia) Pty Ltd
Internal
Implementation Partner; Support L2
Australia
Essential (Function-Based)
Shiji Singapore Pte Ltd
Internal
Support L2
Singapore
Optional
Shiji Information Technology (Philippines) Inc.
Internal
Support L1
Philippines
Essential (Function-Based)
Amazon WebServices, Inc., Amazon Web Services EMEA SARL
External
Hosting Provider
United States / Ireland
Essential (Named Provider)
Google Inc.
External
Hosting Provider
United States
Essential (Named Provider)
SendGrid
External
Integrated Service Provider (email provider)
United States
Essential (Named Provider)
Zoho Corporation
External
Integrated Service Provider (CRM, ticketing)
United States
Essential (Named Provider)
Vonage America, LLC
External
Integrated Service Provider ( SMS messaging provider)
United States
Essential (Named Provider)
only if Member Flow feature is being used
only if Member Flow feature is being used
For Stellaris Digital Stay
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Information Technology Spain, S.A.
Internal
Implementation Partner; Support L1, L2, L3; Product Development
Spain
Essential (Named Provider)
Shiji Israel Ltd
Internal
Implementation Partner; Support L1, L2; Product Development
Israel
Essential (Named Provider)
Shiji Slovakia s.r.o
Internal
Implementation Partner; Support L1
Slovakia
Essential (Named Provider)
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1
PR China
Optional
Shiji (US) Inc
Internal
Implementation Partner; Support L1
United States
Optional
Shiji Poland sp. z o.o.
Internal
Implementation Partner; Support L1
Poland
Optional
Shiji Singapore Pte Ltd
Internal
Implementation Partner; Support L1
Singapore
Optional
Amazon Web Services EMEA SARL AmazonWeb Services, Inc.
External
Hosting Provider
Ireland / United States
Essential (Named Provider)
Files.com (previously: ExaVault)
External
Data storage and processing
United States/EU/EEA
Essential (Named Provider)
Google Inc.
External
Data storage and processing
United States
Essential (Named Provider)
MailChimp
External
Integrated Service Provider (email provider)
United States
Essential (Named Provider)
MailGun
External
Integrated Service Provider (email provider)
United States
Essential (Named Provider)
Rackspace Technology Inc
External
Integrated Service Provider (cloud service provider)
United States
Essential (Named Provider)
SendGrid
External
Integrated Service Provider (email provider)
United States
Essential (Named Provider)
Gainsight, Inc.
External
Integrated Service Provider (usage tracking/in-app engagement) provider)
United States
Optional
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential
Zendesk, Inc.
External
Messaging and Proactive Communications
United States
Essential (Named Provider)
For Horizon Distribution (previously: Shiji Distribution Solutions)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3; Product Development
PR China
Essential (Function-Based)
Shanghai Shiji Information Technology Co. Ltd.
Internal
Implementation Partner; Support L1, L2, L3; Product Development
PR China
Essential (Function-Based)
Shiji (US) Inc
Internal
Operations & Support
United States
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Poland
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Ireland
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Essential (Function-Based)
For Daylight PMS (previously: Enterprise Platform)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji GmbH
Internal
Product Development
Austria
Essential (Named Provider)
Shiji Poland sp. z o.o.
Internal
Implementation Partner
Poland
Essential (Named Provider)
Shiji (UK) Ltd.
Internal
Implementation Partner
United Kingdom
Optional
Shiji Slovakia s.r.o
Internal
Support L1
Slovakia
Optional
Shiji Deutschland GmbH
Internal
Implementation Partner; Product Development
Germany
Essential (Named Provider)
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1; Product Development
PR China
Optional
Shiji (Hong Kong) Ltd
Internal
Implementation Partner; Support L1
Hong Kong
Optional
Shiji (US) Inc
Internal
Implementation Partner; Product Development
United States
Optional
Shiji (Thailand) Limited
Internal
Implementation Partner; Support L1
Thailand
Essential (Named Provider)
Shiji Middle East-FZ LLC
Internal
Implementation Partner; Support L1
United Arab Emirates
Optional
Shiji Malaysia Sdn Bhd
Internal
Support L1
Malaysia
Optional
Shiji Latam – Mexico
Internal
Implementation Partner; Support L1, L2
Mexico
Optional
Shiji Japan 株式会社
Internal
Implementation Partner; Support L1
Japan
Optional
Shiji Italy S.R.L.
Internal
Implementation Partner
Italy
Optional
Shiji Information Technology (Philippines) Inc.
Internal
Support L1
Philippines
Optional
Shiji India LLP
Internal
Support L1, L2
India
Optional
Shiji (Australia) Pty Ltd.
Internal
Implementation Partner; Support L1
Australia
Optional
Shiji Portugal S.A.
Internal
Implementation Partner; Support L1
Portugal
Essential (Named Provider)
Amazon Web Services, Inc.
Amazon Web Services EMEA SARL
Amazon Web Services Australia Pty. Ltd.
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Germany / Ireland / Australia / Singapore
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Integrated Service Provider (email notifications)
PR China
Optional
Beijing Sinnet Technology Co., Ltd.(Beijing Ultrapower Software Co., Ltd)
AWS instance China
AWS instance China
External
Hosting Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd.(Beijing Ultrapower Software Co., Ltd)
AWS instance China
AWS instance China
External
Hosting Provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd.
AWS EDP
AWS EDP
External
Hosting Provider
PR China
Optional
Tencent Cloud Computing (Beijing)
External
Hosting Provider
PR China
Optional
SFTPGo (Software Engineering S.R.L)
External
Integrated Service Provider (temporary data storage during migration to PMS)
EU/EEA
Optional
Infrasys Enterprise Reporting
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Support L1
Poland
Essential (Named Provider)
Shiji (UK) Ltd.
Internal
Support L1, L2
United Kingdom
Essential (Named Provider)
Shiji Deutschland GmbH
Internal
Support L1, L2
Germany
Essential (Named Provider)
Shiji GmbH (Austria)
Internal
Support L1, L2
Austria
Essential (Named Provider)
Beijing Shiji Information Technology Co., Ltd.
Internal
Support L1
PR China
Essential (Named Provider)
Shanghai Shiji Information Technology Co., Ltd
Internal
Support L1, L2
PR China
Essential (Named Provider)
Changsha Shiji Information Technology Co., Ltd.
Internal
Product Development; Support L3
PR China
Essential (Named Provider)
Beihai Shiji Information Technology Co., Ltd.
Internal
Support L1
PR China
Essential (Named Provider)
Shiji (US) Inc
Internal
Support L1, L2
United States
Essential
Amazon Web Services, Inc.
External
Hosting Provider
United States / Germany
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Function-Based)
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
For Shiji Fiscal Exchange
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1
PR China
Essential
Infrasys (HK) Limited
Internal
Support L1
Hong Kong
Essential
Shiji Poland sp. z o.o.
Internal
Implementation Partner; Support L1
Poland
Essential
Shiji (UK) Ltd.
Internal
Implementation Partner; Support L1
United Kingdom
Essential
Shiji (US) Inc
Internal
Implementation Partner; Support L1
United States
Essential
Shiji Singapore Pte. Ltd.
Internal
Implementation Partner; Support L1
Singapore
Essential
Shiji India LLP
Internal
Implementation Partner; Support L1
India
Essential
Shiji Malaysia Sdn Bhd
Internal
Implementation Partner; Support L1
Malaysia
Essential
Shiji Vietnam Ltd
Internal
Implementation Partner; Support L1
Vietnam
Essential
Shiji (Thailand) Limited
Internal
Implementation Partner; Support L1
Thailand
Essential
Shiji Information Technology (Philippines) Inc.
Internal
Implementation Partner; Support L1
Philippines
Essential
Shiji Deutschland GmbH
Internal
Implementation Partner; Support L1, L2, L3; Product Development
Germany
Essential
Shijimex Information Technology, S.A. De C.V.
Internal
Implementation Partner; Support L1
Mexico
Essential
Shiji Slovakia s.r.o
Internal
Implementation Partner; Support L3
Slovakia
Essential
Shiji Information Technology Spain S.A.
Internal
Implementation Partner; Support L1
Spain
Essential
Shiji Technologies Ltd
Internal
Implementation Partner; Support L1, L2, L3; Product Development
Croatia
Essential
Amazon Web Services, Inc.
External
Hosting Provider
United States / Germany / Singapore
Essential
Zoho Corporation
External
Integrated Service Provider
United States
Essential
For Iceportal Content
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (US) Inc
Internal
Product Development; Support L2
United States
Essential (Named Provider)
Shiji Poland sp. z o.o.
Internal
Implementation Partner; Support L1, L2
Poland
Essential (Named Provider)
Amazon Web Services, Inc.
External
Hosting Provider
United States
Essential (Named Provider)
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
Reshape Digital LLC
External
Integrated Service Provider (software development)
Romania
Essential (Named Provider)
For Shiji Kunlun E-Signature
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Support L1
PR China
Essential
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3.
PR China
Essential
Shiji SINGAPORE Pte Ltd
Internal
Implementation Partner; Support L1
Singapore
Essential
Amazon Web Services, Inc.
External
Hosting Provider
United States
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Function-Based)
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential (Named Provider)
For Shiji Kunlun Package Control
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Support L1
PR China
Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L2, L3
PR China
Essential (Named Provider)
Shiji SINGAPORE Pte Ltd
Internal
Support L1,L2
Singapore
Optional
Amazon Web Services, Inc.
External
Hosting Provider
United States
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Function-Based)
For Astral Payments (previously: Shiji Payment Solutions)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Implementation Partner; Support L2, L3.
Poland
Essential (Named Provider)
Shiji (Australia) Pty Ltd
Internal
Support L2, L3; Implementation Partner
Australia
Essential (Named Provider)
Shiji (US) Inc
Internal
Support L2, L3; Implementation Partner; Product Development
United States
Essential (Named Provider)
Shiji Denmark ApS
Internal
Product Development
Denmark
Essential (Named Provider)
Shiji (Singapore) Pte Ltd
Internal
Product Development
Singapore
Essential (Named Provider)
Shiji Malaysia Sdn Bhd
Internal
Support L2; Implementation Partner
Malaysia
Essential (Named Provider)
Shiji Portugal S.A.
Internal
Product Development
Portugal
Essential (Named Provider)
Amazon Web Services, Inc.
External
Hosting Provider
Ireland
Essential (Named Provider)
Zoho Corporation
External
Integrated Service Provider (CRM, ticketing)
United States
Essential (Named Provider)
For Stellaris Digital PayBy
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Product Development; Support L3
PR China
Essential
Shiji Poland sp. z o.o.
Internal
Implementation Partner
Poland
Essential
Zoho Corporation
External
Integrated Service Provider (ticketing, CRM)
United States
Essential (Named Provider)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Function-Based)
Amazon Web Services, Inc.
External
Hosting Provider
United States
Essential (Function-Based)
For Two-Way Integration
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Support and implementation services
Germany
Essential
Shiji Singapore Pte Ltd
Internal
Development and L3 Support
Singapore
Essential
Shiji GmbH
Internal
Support and implementation services
Austria
Essential
Shiji Poland sp. Z o.o.
Internal
Development, support and implementation services
Poland
Essential
Shiji Slovakia sro
Internal
Support and implementation services
Slovakia
Essential
Beijing Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Shiji (Hong Kong) Ltd
Internal
Support and implementation services
Hong Kong
Optional
Shiji (UK) Ltd
Internal
Support and implementation services
United Kingdom
Essential
Shiji (US) Inc
Internal
Support, Operations and implementation services
United States
Essential
Shiji Information Technology Spain, S.A.
Internal
Development, support and implementation services
Spain
Essential
Shiji Middle East-FZ LLC
Internal
Sales, support and implementation services
United Arab Emirates
Optional
Amazon Web Services EMEA SARLAmazon Web Services, Inc.Amazon Web Services Australia Pty. Ltd
External
Cloud service provider
Germany / Ireland / Australia / Singapore
Essential
Beijing Sinnet Technology Co., Ltd (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Cloud service provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd. AWS EDP
External
Partner of Cloud Service Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China)
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
United States
Essential
For Shiji Channel Manager
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd
Internal
Implementation Partner; Support L1
PR China
Essential (Named Provider)
Changsha Shiji Information Technology Co., Ltd.
Internal
Product Development
PR China
Essential (Named Provider)
Shanghai Shiji Information Technology Co., Ltd
Internal
Implementation Partner; Support L1, L2
PR China
Essential (Function)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Named Provider)
For Shiji SaaS Web Booking Engine
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd
Internal
Support L1
PR China
Essential (Named Provider)
Changsha Shiji Information Technology Co., Ltd.
Internal
Product Development
PR China
Essential (Named Provider)
Shanghai Shiji Information Technology Co., Ltd
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China
Essential (Named Provider)
For Customer Data Platform
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Product Development
PR China
Essential (Named Provider)
Alibaba Cloud ComputingLtd.
External
Hosting Provider
PR China
Essential (Function-Based)
Amazon Web Services, Inc.
External
Hosting Provider
Hong Kong
Essential (Function-Based)
For Loyalty Program System
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
BeijingShiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Product Development
PR China
Essential (Named Provider)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China / Hong Kong
Essential (Function-Based)
Amazon Web Services, Inc.
External
Hosting Provider
United States
Essential (Function-Based)
For Loyalty Program System H5 Portal
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
BeijingShiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Product Development
PR China
Essential (Named Provider)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China / Hong Kong
Essential (Named Provider)
For Cambridge PMS
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beihai Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential (Named Provider)
Changsha Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential (Named Provider)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China/Hong Kong
Essential (Function-Based)
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapore
Essential (Function-Based)
For Shiji Utilities
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential (Function)
Shanghai Shiji Information Technology Co., Ltd
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Beihai Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapore
Essential (Named Provider)
Zoho Corporation
External
Integrated Service Provider
United States
Essential (Named)
For Kunlun Data Insight
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3; Development
PR China
Essential (Named Provider)
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapore
Essential (Function-Based)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China/Hong Kong
Essential (Function-Based)