Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS

Sydney, Australia, February 09, 2026– Shiji, the global leader in hospitality technology, announced today that Shangri-La The Marina, Cairns, one of Australia’s most iconic waterfront luxury hotels, has successfully gone live with Infrasys POS. The implementation marks a significant step in the hotel’s commitment to delivering seamless, efficient, and highly personalized guest service, supported by enterprise-grade cloud technology designed specifically for modern luxury hospitality.

Nestled between Trinity Inlet, the Coral Sea, and the lively Cairns Esplanade, Shangri-La The Marina, Cairns offers unparalleled views of Marlin Marina and the surrounding rainforest-covered mountains. With its prime location serving as the gateway to Tropical North Queensland’s famed reef, rainforest, and adventure experiences, the hotel sought a technology solution that would elevate operational performance while enhancing every moment of the guest journey. Infrasys POS was selected for its reliability, speed, and ability to unify service standards across all dining and beverage touchpoints.

“We are incredibly proud to support Shangri-La The Marina, Cairns as they continue to raise the bar for luxury hospitality in Australia,” said Anthony Stevens, General Manager for Australia and New Zealand at Shiji. “Infrasys POS is built to empower world-class hotels by streamlining operations and allowing teams to focus on what matters most: delivering warm, attentive, and memorable guest experiences. This successful go-live demonstrates the power of cloud-based POS in helping luxury hotels deliver consistency, efficiency, and exceptional service at scale.”

The implementation of Infrasys POS enables Shangri-La The Marina, Cairns to deliver faster and more accurate ordering, enhanced mobility for service teams, real-time menu and pricing updates, and a fully connected operational ecosystem. From The Backyard Restaurant to poolside venues and in-room dining, the hotel is now powered by Infrasys POS, benefiting from centralized reporting, streamlined communications and a unified service approach that enhances both guest satisfaction and staff productivity.  

“At Shangri-La The Marina, Cairns, our focus is always on creating meaningful, effortless, and personalized experiences for every guest,” said Golden Whitehead, General Manager of Shangri-La The Marina, Cairns. “With Infrasys POS, our team can work more efficiently, communicate seamlessly across outlets, and spend more time doing what we love, providing the genuine Australian hospitality our guests return for. The system has enhanced not only our operations but also the overall quality of the guest experience.”

Shangri-La The Marina, Cairns is home to The Backyard Restaurant, which offers dining experiences designed to reflect the vibrant flavors and relaxed sophistication of Tropical North Queensland. From waterfront venues overlooking the marina to inviting spaces ideal for casual gatherings or sunset drinks, The Backyard Restaurant is thoughtfully positioned to capture views of the marina, mountains, or city skyline. Located steps from the Reef Fleet Terminal, the hotel’s dining destinations place guests at the center of Cairns’ lively waterfront, perfectly complementing a day exploring the Great Barrier Reef, or the city’s cultural attractions.