Shiji’s mission is to provide the hospitality industry with a complete and modern technology stack that is secure, scalable and ready for the future.
Your privacy is important to us and we, in Shiji Group believe that privacy is good for business. We are therefore committed to protecting your Personal Data, collected both through our Website and for a range of business purposes in connection to provision of our products and services (collectively the “Services”).
A reference to “Shiji”, “we”, “us” or “our” is a reference to Shiji (Hong Kong) Limited and its relevant affiliates involved in the collection, use, sharing, or other processing of Personal Data. You can find our address and our affiliates here: https://www.shijigroup.com/worldwide-directory
Please note that depending on which Shiji Group entity you contract with to provide Services, the following entities may be a data controllers responsible for processing your Personal Data: https://www.shijigroup.com/worldwide-directory
The Shiji Group owns and operates several websites (the “Shiji Group Websites”):
- Interact or use Shiji Group Websites, for example when you request a demo or request information about our Services including via the Contact forms and a telephone enquiry service,
- Register and/or attend any of our events, webinars, or the conferences we attend (collectively “Events”),
- Requesting any Marketing information, for example when you subscribe to our Newsletter, and
- If you use any of Shiji Services, for example when you are a user to Shiji Services and submit a ticket to Shiji Support Centers, or if you decide to call our Support Center.
What information does Shiji collect?
Information You Provide to Us
From Websites or Events: When you use Shiji Group Websites, we collect Personal Data you provide directly to us when you make contact with us, for example, on our “Request a demo” (or similar) online form, if you send as a query via the Contact form or if you register for our webinar. The type of data we collect directly from you includes: name, email address, country, phone number, company, property name, as well as any additional information you choose to include in the Contact form.
From Services: When you use Shiji products and services we receive and store data provided directly to us. For example, when setting up new users, or log-in to the any Shiji Portal, we collect Personal Data such us: name, e-mail address, phone number.
Information We Collect Automatically
Cookies are used on some pages of our Website. Even if you do not contact us via our online Contact form or e-mail, we automatically collect certain information about your use of the Website.
Some of the cookies we commonly use are listed below. This list is not exhaustive and its primary purpose is to illustrate the type of cookies you may encounter on Shiji’s website:
Different types of cookies that we collect
A cookie that we collect can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
- session cookie which is erased when the user closes the browser or
- persistent cookie which remains on the user's computer/device for a pre-defined period of time.
As for the domain to which it belongs, there are either:
- first-party cookies are cookies set by Shiji Group;
- third-party cookies are cookies that another party places on your device thorough our Services. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.
Third-Party Session Cookies: linkedin.com, ads.linkedin.com, e2.bablic.com
Shiji may disclose your information to third party providers inside or outside your country of residence to perform services for Shiji Group.
Third-Party Domains That Install Cookies: www.linkedin.com, linkedin.com, ads.linkedin.com, facebook.com,e2.bablic.com, d1tdp7z6w94jbb.cloudfront.net, global-uploads.webflow.com
Cookie OPT-OUT (Deleting Cookies):
Data Analytics and Targeting
We may also work with third parties to serve ads to you as part of a customized campaign on other websites. These third parties may also collect personal information about your online activities over time and across different websites when you use our website to help predict your preferences and to display (and to enable other third parties to display) ads to be more likely to be of interest to you. These services track information about Users including IP address, browser type, referring and visited pages as well as time spent on actual pages. We note however, that the IP address transmitted from your browser, as part of Google Analytics will not be merged with other data from Google. To learn more how Google may use information collected through our Website, click here.
Google Analytics OPT-OUT:
For more information on how to opt out of data collection through Google Analytics you may want to visit the Google Analytics Opt-out Browser Add-on, click here.
How We Use Your Information
Websites or Events:
How do we use your Personal Data will depend on how you use our Website, the choice you make in your settings and your other decisions (for example if you decide to subscribe to the Newsletter). We will use the data we collect via Shiji Websites:
Our use of your Personal Data may be based on our legitimate interest (e.g. to ensure network and information security or to provide a demo following your request), and for the direct marketing purposes, or on the basis of the consent you provide (e.g. when you submit to the Newsletter).
We may use the information we collect from our customers and their users in connection with the Services we provide, including to:
We may use your Personal Data in this context based on the contract that we have in place with the customer or our legitimate interest (e.g. the prevention of fraudulent activities). In particular, when you contact Shiji Customer Support your telephone conversation are recorded to monitor the quality of the telephone conversations, where we have a legitimate interest in recording telephone conversations, because the recordings enable Shiji to improve its service, while the infringement on the customer privacy is limited.
How We Share Information to Third Parties
We may share your Personal Data with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) help desk software providers (ZOHO CRM) and the cloud computing service provider (AWS).
Shiji Group companies:
Disclosures required by law:
Under certain circumstances, we may be required to disclose Personal Data in response to valid request by the authorities.
It is really important to us that your information is safe, whether it is information you provide to us or whether it is the information we collect it automatically. We use a secure, encrypted connection (using a TLS protocol) on all Shiji Group Websites where Personal Data is transmitted. We have also installed technical and organizational measures in order to safeguard Shiji Group Websites against loss, theft, misuse, destruction, access, changes or the distribution of your data by unauthorized parties. Although we use reasonable efforts to help protect your information, transmission via the Internet is not completely secure, and we cannot guarantee the confidentiality of information transmitted to us over the Internet.
The Personal Data that you submit to us will only be retained as long as required for the purpose for which it was collected or as required to do so by law.
Your Privacy Rights
You can opt not to disclose data to us, but keep in mind some data may be necessary to log in to the Services, or to advantage of some of our features (for example to be able to receive the Newsletter).
Cookies and Google Analytics
Marketing Communication and Newsletter
You can opt-out of receiving marketing communication from us at any time, by using the “Unsubscribe” link in the e-mail communication we send.
If you have any user account for Shiji services, we will send you non-marketing communication, for example the service related e-mails or answers to your query. You cannot unsubscribe from these e-mails.
How can I exercise my Data Subject rights?
If you would like to access, update, rectify, and delete any Personal Data we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), please send us a request to firstname.lastname@example.org, or write to us at the: Data Protection Officer contact details
Please note that we may ask you to identify yourself via the applicable authentication mechanism before responding and acting upon such request. We kindly remind that you also have a right to complain to a Data Protection Authority, for more information please contact your local Data Protection Authority. For more information click here.
California Privacy Rights
This section provides additional details about the Personal Data we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (the “CCPA”).
For more information about the Personal Information (as such the term is defined in the CCPA) that we have collected over the last 12 months, please see the Data we collect through this Website section above. We collect this information for the business and commercial purposes described in the How We Use Your Information section above. We share this information within Shiji Group described in the How We Share Your Information section above. Please note that Shiji use third-party cookies for our advertising purposes as described in Third party cookies section above. Shiji does not sell (as such term is defined in the CCPA) the personal information we collect.
Whereas with certain limitations, the CCPA provides California consumers the right to request to know more details about the personal information that is being collected (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and not to be discriminated against for exercising these rights.
Please note that we may ask you to validate your California residency before responding and acting upon such request. California consumers may make a request pursuant to their rights under the CCPA by contacting us at email@example.com
How to contact us
Data Protection Officer details:
Shiji has designated a Data Protection Officer (DPO). The DPO name and contact information are as follows:
Shiji EU Data Protection Officer
Shiji Poland Sp. z o.o.
40-101 Katowice, Poland
E-mail: firstname.lastname@example.org .