Shiji’s mission is to provide the hospitality, retail, food service, and entertainment industries with a complete and modern technology stack that is secure, scalable and ready for the future.
Studies routinely show that consumers overwhelmingly preferred self-service options over interacting with an associate. So how could we create a robust mobile ID-verification process without defaulting to a staff member physically inspecting the ID in person?
COO Kevin King was invited to the Skift Tech Forum 2019 in San Francisco, CA earlier this year to share his outlook for the future of hospitality technology and what Shiji is bringing to the market. Touching upon tech security, global growth, open APIs, and actionable data, he offers key insights on what's to come in 2020 for our industry and advice to hoteliers.
Insights from Kevin King, Chief Operating Officer of Shiji, from the 2019 Hospitality Technology Sentiment Survey Report, sponsored by Shiji and presented by Hospitality Net and HFTP, highlighting the critical elements of their competitive success and significant trends in the hospitality technology industry.
Hotel distribution is beginning a journey of large transformation that will fundamentally change the way they distribute their inventory. This change has been years in the making but is beginning to gain traction only today. It is called the Attribute-Based Selling (ABS, for short).
Due to the popularity of cloud computing and mobile Internet, the entire consumer areas including hotel, catering, retail industries will be more and more integrated online and offline in the next 10 years. Cross industry integration will be a trend under the driven of data as well! The entire supply chain from producers to consumers will be more and more flat.
The core points of digital transformation in the hospitality and tourism industry are the guest. The process of digital transformation is the process of continuously enhancing the guest experience, guest interactions, and converting guests into returning visitors and ambassadors thus increasing their lifetime value.
The hospitality industry is sometimes known for playing catch up with other sectors when it comes to new trends in technology, and none more so than the concept of “Big Data”. Hoteliers are usually more concerned with delivering great experiences for their guests, which means ensuring guest satisfaction, service delivery, great food, an appropriate atmosphere and so on. As such, “Big Data” is understandable a long way from their thoughts.
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